FAQs

Frequently Asked Questions (FAQs)

Design Jewellers – West Edmonton Mall

1. Do you offer custom jewellery design?

Yes! We specialize in custom jewellery, and everything is done in-house from design to casting to setting.
Turnaround time: Usually 7 to 10 business days, depending on complexity.
No hidden fees, no middlemen, everything is handled by our expert team right here in the store.

2. Do you offer jewellery repairs?

Yes, we do all kinds of repairs in-house, often the same day.
Examples include:

• Ring resizing

• Chain and bracelet soldering

• Stone tightening or replacement

• Clasp and prong repairs

• Watch battery changes and adjustments
  Everything is done on-site by our experienced jewellers.

3. Can I bring my own gold or diamonds for a custom piece?

Absolutely. We can use your existing gold or stones to create something new and meaningful.

4. What types of jewellery do you carry?

We carry a wide variety of jewellery, including:

• Gold & diamond rings

• Chains, bracelets, earrings

• Wedding & engagement sets

• Loose diamonds and gemstones
  Visit us to explore our collection or to start your own custom project.

5. Do you offer engraving?

Yes, we offer professional engraving in-house.
We engrave on all types of metal, including gold, silver, platinum, and stainless steel, for rings, bracelets, pendants, and more.

6. Is your work done on-site or sent elsewhere?

Everything is done 100% on-site — no outsourcing.
That means faster service, better pricing, and higher quality control.

7. Do you appraise jewellery?

Yes, we offer certified appraisals for insurance, resale, or personal records.

8. Where are you located?

📍 We're inside West Edmonton Mall, Phase 1, Second Floor, across from the shoppers drug mart.
Unit #2870, 8882 170 St NW, Edmonton, AB T5T 3J7

9. What makes your custom jewellery different from other jewellers?

Our custom pieces are crafted entirely in-house, allowing us to control every detail, from CAD design to casting, stone setting, and finishing.
You deal directly with the jeweller, ensuring clarity, quality, and trust.

10. Can I sit with a designer to create a unique piece?

Yes, absolutely. We welcome clients to sit down with our custom design experts. You’ll be part of the process from concept to creation, reviewing sketches, 3D models, and choosing stones and finishes.

11. Do you offer lab-grown diamonds?

Yes, we offer both natural and certified lab-grown diamonds.
We’ll help you understand the differences and choose the right option for your taste and budget.

12. Can you redesign old or inherited jewellery?

Yes. We specialize in redesigning outdated or inherited pieces, transforming them into fresh, modern jewellery that still holds sentimental value.

13. Do you offer financing or payment plans?

Yes, we offer flexible payment options and plans on select purchases. Ask in-store for details.

14. Do you create matching wedding bands and engagement sets?

Yes, we can custom-design matching bands for your engagement ring, whether it’s from us or brought in from somewhere else.

15. Can I upgrade my diamond later?

Yes. We offer diamond upgrade programs, you can trade in your original stone for a larger or higher-quality diamond and pay only the difference.

16. Do you offer certificates for your diamonds?

Yes. Our diamonds come with GIA, IGI, or in-house certificates, depending on the type of diamond you choose.

17. Do you clean and inspect jewellery?

Yes, we offer complimentary cleaning and inspection services to keep your jewellery in top condition and to catch any issues early.

18. What metals and stones do you work with?

We work with a variety of materials, including:

• Gold (10K, 14K, 18K – yellow, white, rose)

• Platinum, Silver, and Stainless Steel

• Natural & Lab-Grown Diamonds

• Gemstones: Emerald, Sapphire, Ruby, Tanzanite, and more